Refund and Returns Policy
Effective Date: 20-12-2024
Website: www.examhelppoint.com
At ExamHelpPoint.com, we strive to provide high-quality educational resources, including both free and premium (paid) content. Please read our Refund and Returns Policy carefully before making any purchase.
1. Free Content
All free notes, exam updates, and job alerts are available to users without charge. Since this content is provided at no cost, it is not eligible for any refund or return.
2. Paid Content (Premium Notes or Subscriptions)
We offer digital products such as premium study notes and subscription-based access to exclusive content. Due to the nature of digital products, all purchases are generally non-refundable. However, exceptions may apply under specific conditions listed below.
3. Refund Eligibility
You may be eligible for a refund if:
- You were charged more than once for the same product (duplicate payment).
- You are unable to access the paid content due to a verified technical issue on our side.
- You mistakenly purchased a product and reported it within 7 days of purchase without downloading or using the content.
To request a refund, contact us at support@examhelppoint.com with:
- Your full name and email used for purchase
- Payment receipt or transaction ID
- Reason for the refund request
4. Non-Refundable Situations
Refunds will not be issued in the following cases:
- You changed your mind after purchase.
- You did not read the product description carefully before purchasing.
- You no longer need the product or found it elsewhere.
- You used or downloaded the content before requesting a refund.
5. Processing Time
If your refund request is approved, the amount will be credited to your original payment method within 5–10 business days, depending on your bank or payment provider.
6. Need Help?
For any questions regarding this policy or to submit a refund request, please contact:
📧 support@examhelppoint.com